Frequently Asked Questions

What is the minimum and maximum age required to rent a vehicle?

Renters must be at least 21 years old to book a vehicle.
At this time, there is no maximum age limit, as long as the renter has a valid driver’s license, meets insurance requirements, and is legally eligible to rent.

Is there a required interval between bookings?

Yes. We require a 3–4 hour buffer between bookings to allow time for vehicle inspection, cleaning, and preparation.

Do you offer any discounts or promotions?

Yes, we offer discounts based on rental length:


5% off for 3+ day rentals
8% off for 7+ day rentals
10% off for 15+ day rentals
12% off for 30+ day rentals


Seasonal and holiday promotions may be offered based on demand and availability. Promotions cannot be combined with other discounts unless explicitly stated.

Is a security deposit required?

Yes. A $250 refundable deposit is required for standard rentals.

The deposit will be refunded as long as the vehicle is returned:

- Fueled as required

- Without excessive dirt or mess

- Free of smoke odor or smoke-masking scents

- Without scratches or damage

What is the shortest and longest rental duration allowed?

Our minimum rental period is 2 days.
The maximum standard rental is 30 days, though longer rentals may be approved on a case-by-case basis.

How are sales tax, coupons, and additional fees applied?

Sales tax and any required fees are applied at checkout.
Valid coupons or promotions will then be applied according to their terms and eligibility.

How many miles are included with the rental?

Mileage allowance varies by vehicle and trip type. Each listing will show whether the vehicle includes a daily mileage allowance or unlimited mileage.

Mileage Policy

Mileage included depends on how long you book the vehicle:
1–6 days: 200 miles per day included
7–14 days: 150 miles per day included
15–29 days: 100 miles per day included
30 days: 3,000 total miles included
Additional mileage is charged at $0.75 per mile.


Mileage terms will be confirmed at booking and in the rental agreement.

Do all vehicles include unlimited mileage?

No. Some vehicles may include a daily mileage limit, while select vehicles may offer unlimited mileage depending on the vehicle type and booking terms.

What happens if I go over the included mileage?

For vehicles with a mileage limit, additional miles will be charged at the rate shown at booking and in the rental agreement.

Why do mileage policies vary by vehicle?

Mileage terms are based on the type of vehicle, intended use, and overall trip structure. This allows us to keep pricing fair while maintaining vehicle quality and availability.

What are your standard business hours?

Our standard business hours are:
7:00 AM – 8:00 PM

How does the pickup process work?

Our pickup process is 100% contactless. Once your booking is confirmed, you’ll receive pickup instructions and a lockbox code. The vehicle key will be securely placed in a lockbox, so there is no in-person key handoff required.

What are the allowed pick-up and return times?

Pick-ups and returns are available during normal business hours (7:00 AM – 8:00 PM).

Limited after-hours options may be available with prior approval.

Do you allow pick-ups and returns outside business hours?

After-hours pick-up and return may be allowed only when arranged in advance.
An additional convenience fee may apply.

Are there any important extra details renters should know?

Yes. Renters must follow all rental guidelines, including:

- A valid driver’s license is required

No smoking or vaping inside the vehicle

- Vehicle must be returned with the agreed fuel level

- Renters are responsible for tolls and violations

- Late returns may result in additional charges

- Vehicles may not be used for prohibited activities (racing, off-roading, illegal use, etc.)

Do you offer additional equipment or services? Are there any related fees?

Yes. Optional add-ons include:

Phone mount: $12

Camp chair: $10/trip

- Quantity: 2

Prepaid refuel: $60/trip

What is the cost for an additional driver?

An additional driver may be added for $15 per day, provided they are 21 years or older and meet rental requirements.

What are the penalties or fees for smoking in the vehicle?

Smoking or vaping of any kind is strictly prohibited, including cigarettes, cigars, marijuana, and e-cigarettes.

Any evidence of smoking (odor, ash, residue, or masking scents) will result in a minimum $200 cleaning fee.

Are there any fees associated with EZ Pass or toll usage?

Renters are responsible for all toll charges, parking fees, parking tickets, traffic violations, or citations incurred during the rental period.

Vehicles are equipped with an EZ Pass / toll tag, and toll charges will be billed accordingly.

Is there a cleaning fee? Under what conditions is it charged?

Vehicles must be returned in reasonably clean condition. A cleaning fee may apply if the vehicle is returned excessively dirty beyond normal use.

Cleaning fees include:

$150 for standard excessive cleaning

$250 for beach-related cleaning (sand, sunscreen, heavy detailing required)

$200 minimum for smoking-related cleaning

$300+ for severe messes or multiple cleaning issues

Cleaning charges are assessed based on the condition of the vehicle upon return.

Ready to book? Your car is waiting.

📍 Pick Up Here

Spectrum Ln, Stafford, TX

Serving Houston, Missouri City & Sugar Land

About Us

Stratus Auto Group started with one goal: get you back on the road fast. Clean vehicles, honest pricing, and a local team that treats your situation like it matters.

Contact Us

By providing your phone number or texting START to 832-529-6306, you agree to receive SMS messages from Stratus Auto Group including both informational messages (such as reservation updates, customer support, and service notifications) and promotional/marketing messages (such as special offers and discounts). Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. Reply STOP to opt out. View our Privacy Policy and Terms of Service here

About Us

Stratus Auto Group, All Rights Reserved, 2026